Our Terms and Conditions

Introduction
Welcome to MyGatePass. These Terms and Conditions ("Terms") govern your access to and use of all MyGatePass applications ("Apps"), websites, and dashboards provided by MyGatePass FZ-LLC, a Limited Liability Company registered under the Dubai Development Authority (Company registration number 104344) with its registered office at In5 Tech, Dubai Internet City, Dubai, United Arab Emirates ("Company," "we," "us," or "our"). By accessing or using any MyGatePass solutions, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you must not use our services.

Eligibility and Account Creation
Eligibility:

• For Visitor App: Open to individuals of all ages who possess a smartphone.
• For Security App and Admin Dashboard: Accessible only to authorized personnel of registered organizations that have entered into a commercial agreement with MyGatePass.

Account Registration and Use:

• Users must register an account to access certain features of MyGatePass.
• You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Roles:

• Visitor: Users of the Visitor App who interact with the system to register and share their details for accessing buildings. Visitors can view their personal visit history through the Visitor App and consent to sharing their information when logging in via QR codes or other methods.
• Admin: Full access to the Admin Dashboard, with authority to manage accounts and roles.
• Editor: Restricted access with permissions defined by the Admin.
• Basic: Security officers responsible for visitor check-ins and check-outs via the Security App.

Account Security: All users are responsible for safeguarding their credentials and ensuring unauthorized individuals do not access MyGatePass solutions via their devices. Notify us immediately in case of unauthorized access.

User Conduct
When using MyGatePass platforms, you agree to adhere to the following standards of conduct: Expected Behavior:

• Use the platforms in accordance with all applicable laws and regulations.
• Provide truthful and accurate information during registration and while using the services.
• Respect the privacy, security, and rights of other users and entities.

Prohibited Conduct:

• Misusing the platforms for illegal activities or purposes.
• Harassing, threatening, or abusing other users or entities.
• Tampering with, hacking, or bypassing any security measures on the platforms.
• Uploading viruses, malicious code, or any content that disrupts the functionality of the platforms.
• Impersonating any individual or entity or misrepresenting your affiliation.

Consequences for Violations: Violations of the above rules may result in account suspension, termination of access, or legal action where applicable.

Permitted and Prohibited Use
Permitted Use:

• Visitor App: Personal, non-commercial purposes.
• Security App and Admin Dashboard: Internal security and administrative purposes.

Prohibited Use:

• Violating laws or infringing third-party rights.
• Uploading viruses or malicious code.
• Impersonating entities or misrepresenting affiliations.
• Interfering with the operation of MyGatePass solutions.

Content and Intellectual Property
MyGatePass owns all rights, title, and interest in the service, including all related intellectual property rights. Users may not copy, modify, distribute, sell, or lease any part of our services or included software without our written permission.

Sharing of Personal Information
By using MyGatePass, you agree that we may use and share your personal information with relevant parties based on their request. When the visitor shares a way to identify themselves, either by QR scan or any other applicable method of identification, they consent for the party to log their personal data for purposes such as:

• Access control and logging your vetted information with the asset.
• Recording the location and time of entry and exit for every scan or retrieval of information, which will be recorded in your personal app history as well as shared with the property or party you agreed to share your data with.
• Retrieving additional information or verifying your credentials to streamline entry processes.
• Enhancing your visiting experience.

Visitors consent to the use and sharing of their personal information when using the Visitor App or any other identification method, as outlined in these Terms. Withdrawal of this consent is only possible upon account deletion. Upon account deletion, necessary data will be retained for a period of time for security and business needs, in compliance with GDPR and other applicable regulations.

Confidentiality and Data Protection
We are committed to safeguarding user data and adhere to internationally recognized standards and regulations, including:

• ISO 27001 Certification: We maintain compliance with ISO 27001 standards for information security management, ensuring comprehensive risk management and secure data handling practices.
• GDPR and PDPL Compliance: Our processes align with GDPR principles and the UAE Personal Data Protection Law (PDPL), ensuring users’ rights are respected and protected.
• Data Collection and Usage: We collect personal data for registration, communication, and platform security. This includes name, contact details, and other information provided by users.
• Data Storage and Security: All data is stored securely on third-party cloud providers. Any third-party recipients of personal data, such as buildings or premises, are required to handle data in compliance with applicable laws, including GDPR and PDPL. Admins can create, edit, or delete Security App user details, including logins or access credentials, through the Admin Dashboard. Visitor App users have the right to access and delete their personal data directly through the app. For additional assistance with changes, Admins and Visitors can contact us at support@mygatepass.com.

Service Availability and Changes
We do not guarantee uninterrupted access to our platforms. Updates and changes may occur to reflect evolving business needs. Reasonable notice will be provided for major changes.

Termination and Suspension
We reserve the right to suspend or terminate accounts for violations of these Terms. Users or Admins may delete accounts, but necessary data will be retained per our retention policies. For more information on data retention, please check our privacy policy.

Limitation of Liability
MyGatePass is not liable for any direct, indirect, incidental, or consequential damages arising out of your use of our services.

Indemnification
Users agree to indemnify MyGatePass against claims arising from their use of the platforms or violation of these Terms.

Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Disputes are subject to the exclusive jurisdiction of Dubai courts.

Changes to Terms
We may modify these Terms without prior notice. Continued use of MyGatePass platforms constitutes acceptance of the revised Terms.

Acknowledgment
By using our website, applications, or services, you acknowledge that you have read, understood, and agreed to these Terms, including our policies related to privacy, data protection, and acceptable use, and you agree to comply with all applicable laws and regulations.

Contact Information
For inquiries, contact us at: info@mygatepass.com